Sunset over an ocean pier, Tender Lovin' Care (TLC) intimate wellness banner

Tender Lovin Care

Privacy Policy

Last updated: November 2, 2026

1. Who we are

This Privacy Policy explains how Tenderlovin’ Care Inc., a Florida corporation, doing business as Tender Lovin’ Care (“TLC,” “we,” “us,” “our”), collects, uses and shares personal information when you visit tenderlovincare.co (the “Site”), contact us, sign up for our text messages, or otherwise interact with us.

Headquarters: 3620 Lloyd Drive, Fort Lauderdale, FL 33309, USA.

Privacy contact: info@tenderlovincare.co.

2. Information we collect

Information you give us

  • Contact information: name, email address, phone number, and the content of messages you send us (for example, through our Contact form or by email).
  • Order information (if you place an order with us): name, shipping and billing address, email, phone, items ordered and order history. Payment card details are entered with and processed by our payment processor; we do not store full card numbers.
  • SMS information: your mobile number, your opt-in and opt-out records (date, time, method and the consent language shown), and your replies to our texts.
  • Business inquiries: if you contact us as a potential partner or investor, your name, organization, contact details and what you tell us.

Information collected automatically

  • Device and usage data: IP address, browser type, device type, operating system, pages viewed, referring pages, and the date and time of visits.
  • Cookies and similar technologies: see Section 7.

Information from others

  • Service providers (for example, analytics or SMS providers) may give us information about how you use the Site or interact with our messages.

3. How we use information

We use personal information to:

  • respond to your questions and requests;
  • process, ship and support orders (if you place one);
  • send order-update, discount and marketing texts, if you have opted in to each type, and marketing emails, if you have signed up (you can unsubscribe at any time);
  • train and improve our AI chat, using chat content as described in Section 12A;
  • operate, maintain, secure and improve the Site, including understanding how visitors use it;
  • keep records of SMS consent and opt-outs and honor your choices;
  • detect and prevent fraud, spam and abuse; and
  • comply with law and enforce our terms.

We do not use your information for purposes that are materially different from these without telling you and, where required, getting your consent.

4. How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

We share personal information only:

  • With service providers that act on our behalf, such as website hosting, email and SMS delivery, payment processing, shipping, and analytics providers. They may use the information only to provide services to us. Our text messages are sent through our SMS service providers, OmniSend and Dialpad, which process your mobile number and messages to send our texts on our behalf. OmniSend is also our email service provider and processes your contact information to send our emails on our behalf.
  • For legal reasons: to comply with law, a court order or legal process; to protect the rights, property or safety of TLC, our customers or others; or to enforce our terms.
  • In a business transfer: if we are involved in a merger, acquisition, financing or sale of assets, information may be transferred as part of that transaction, subject to this Policy.
  • With your consent or at your direction.

Mobile numbers and SMS opt-in data are not shared with anyone for their own marketing (see Section 5).

5. Text messages (SMS)

  • We send three types of text messages from 407-270-0784: order updates (order confirmations and shipping and delivery updates), discounts and promotions, and marketing. We send each type only to people who have opted in to that type. Consent to receive discount, promotional or marketing texts is not a condition of purchase.
  • Message frequency varies. Msg & data rates may apply.
  • For any of our texts, reply STOP to cancel at any time, or HELP for help. You can also opt out by contacting us at info@tenderlovincare.co.
  • Carriers are not liable for delayed or undelivered messages.
  • Mobile numbers and SMS opt-in data and consent are never sold, rented or shared with third parties or affiliates for their marketing or promotional purposes. The categories of sharing described elsewhere in this Policy exclude text messaging originator opt-in data and consent; we share that information only with service providers that deliver our messages (our SMS service providers, OmniSend and Dialpad), or when required by law.
  • We do not use text messages to request medical or health information.
  • Full terms: see “SMS Terms” below.

SMS Terms

Program. Tender Lovin’ Care (TLC), operated by Tenderlovin’ Care Inc. (“TLC,” “we,” “us”), offers a text message program, sent from 407-270-0784 through our SMS service providers, OmniSend and Dialpad, with three types of messages. You choose each type separately: Order updates: order confirmations and shipping and delivery updates for orders you place. Discounts and promotions: recurring automated texts with discount codes, sales and special offers. Marketing: recurring automated texts with news, product launches and other updates from TLC. If we add other types of texts, we will describe each one in these SMS Terms and ask for your separate consent.

Consent. When you opt in to a type of text, you give your express written consent to receive that type of text from Tender Lovin’ Care at the mobile number you provided, including messages sent using an automatic telephone dialing system or other automated technology. Consent to receive discount, promotional or marketing texts is not a condition of purchase of any goods or services, and you can place an order without agreeing to them. You confirm that you are the account holder or authorized user of that mobile number and that you are at least 18 years old.

Message frequency. Message frequency varies for each type of text. Order updates are sent only about orders you place.

Cost. Msg & data rates may apply. Check your mobile plan with your carrier.

How to opt out. Reply STOP to 407-270-0784 at any time to cancel. Because all three types come from the same number, replying STOP stops all texts from us, including order updates. For texts from Dialpad, after you reply STOP, you’ll receive one final message confirming you’re unsubscribed. For texts from OmniSend, you may receive one final message confirming you are unsubscribed. To stop only one type, email info@tenderlovincare.co and tell us which type. You may also reply UNSUBSCRIBE, CANCEL, END or QUIT, or tell us by any other reasonable means (for example, by emailing info@tenderlovincare.co), and we will honor your request. To rejoin, reply START to 407-270-0784 or opt in again.

Help. Reply HELP to 407-270-0784 for help, or contact us at info@tenderlovincare.co or 407-270-0784.

Carriers. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed.

Changing numbers. If you change or cancel your mobile number, reply STOP from that number first or contact us, so we don’t message the new holder of the number.

Privacy. Mobile numbers and SMS opt-in data and consent are never sold, rented or shared with third parties or affiliates for their marketing or promotional purposes. We share this information only with service providers that help us deliver our text messages (our SMS service providers, OmniSend and Dialpad, and mobile carriers), and only for that purpose, or when required by law. The rest of this Privacy Policy also applies to information you give us through our SMS program.

Content. We do not use text messages to ask for or discuss medical or health information. Please don’t send us such information by text.

Changes. We may update these SMS Terms. Changes will be posted on this page with a new effective date.

Contact. Tenderlovin’ Care Inc., 3620 Lloyd Drive, Fort Lauderdale, FL 33309 · info@tenderlovincare.co · 407-270-0784.

6. Email

If you sign up for email updates or place an order, we may email you about your request or order and, if you agreed, about our news and offers. Every marketing email includes an unsubscribe link, or you can contact us to be removed.

7. Cookies and analytics

We use cookies and similar technologies to make the Site work, remember your preferences, and understand how visitors use the Site.

  • Google Analytics. We use Google Analytics to measure Site traffic and usage (for example, pages visited and time on site). Google Analytics uses cookies and collects device and usage data, which Google processes on our behalf. See “How Google uses information from sites or apps that use its services” at policies.google.com/technologies/partner-sites. You can opt out using the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout).
  • Your choices. Most browsers let you block or delete cookies; some Site features may not work without them. Where required by law, we honor browser opt-out preference signals such as Global Privacy Control (GPC).
  • We do not currently respond to “Do Not Track” signals, because there is no common standard for them.

8. How long we keep information

We keep personal information only as long as needed for the purposes above, unless the law requires or allows longer. In general:

  • Contact-form messages and inquiries: up to 3 years after our last interaction.
  • Order records: 3 years, for accounting, tax and legal purposes.
  • SMS consent and opt-out records: 4 years after you opt out, so we can prove consent and honor your opt-out.
  • Analytics data: 14 months, under our Google Analytics retention settings.

When information is no longer needed, we delete or de-identify it.

9. Security

We use reasonable administrative, technical and physical safeguards to protect personal information, including encrypted (HTTPS/TLS) connections on the Site and access limits on who can see customer data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your privacy rights

Depending on where you live, you may have some or all of these rights:

  • Access / know: ask what personal information we have about you and how we use and share it, and get a copy.
  • Delete: ask us to delete personal information we collected from you.
  • Correct: ask us to fix inaccurate information.
  • Opt out: of the sale of personal information, of “sharing” for cross-context behavioral advertising, of targeted advertising, and of profiling for significant decisions. (We do not sell or share personal information this way, but you may still submit a request.)
  • Limit use of sensitive personal information (California), and consent before processing sensitive data (in states that require it).
  • Portability: receive your information in a usable format.
  • Appeal: if we deny your request, you may appeal by replying to our decision or emailing info@tenderlovincare.co with “Privacy Appeal” in the subject. If you are not satisfied with the appeal, you may contact your state Attorney General.
  • Non-discrimination: we will not treat you differently for exercising your rights.

These rights apply to residents of California (CCPA as amended by the CPRA) and other states with comprehensive privacy laws (for example, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Florida and others), to the extent each law applies to us.

How to make a request: email info@tenderlovincare.co or write to us at 3620 Lloyd Drive, Fort Lauderdale, FL 33309, with “Privacy Request” and the right you want to use. We will verify your request (usually by matching information we already have) and respond within the time the law requires (generally 45 days). You may use an authorized agent; we may ask for proof of their authority and to verify your identity.

California notice at collection (summary): in the past 12 months we have collected identifiers (name, email, phone, IP address), customer records (address, order details), commercial information (order history), internet activity (Site usage), and inferences that may be drawn from purchases, for the purposes in Section 3, disclosed to service providers as described in Section 4. We have not sold or shared personal information, and we do not knowingly sell or share the information of anyone under 16.

Opt out of texts or emails: see Sections 5 and 6.

11. Children and age requirement

The Site and our products are intended only for adults 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has given us personal information, contact us at info@tenderlovincare.co and we will delete it.

12. Sensitive and health-related information

We do not ask for medical or health information, and please do not send it to us through our forms, email or text messages. We understand that a purchase of intimate-care products may itself be private. We treat order and purchase information as confidential, use it only for the purposes in this Policy, and never sell it.

Orders ship in plain, discreet packaging, and the charge appears on your card statement as “TLC.”

12A. AI Chat (Your Intimate Wellness Guru / Lube Connoisseur)

Our AI chat at tenderlovincare.co/chat/tenderlovincare (also called Your Intimate Wellness Guru) is an AI guide for adults 18+. It gives general intimate-wellness education and helps you choose a type of product. It is not a doctor, nurse or therapist, and it isn’t medical advice. It can make mistakes.

What we collect

  • What you type or say in the chat, and the AI’s replies. You don’t need an account or contact details. A first name is optional, and it’s the only personal detail the chat asks for. Like the rest of your chat, it may be used to train and improve our AI.
  • Voice (optional). If you choose Talk, your browser asks to use your microphone. Speech-to-text runs through your browser’s built-in speech recognition. In some browsers, such as Chrome, the browser maker (for example, Google) processes that audio. We do not use your camera.
  • Video host (optional). If you choose a video host, the AI’s replies are turned into an avatar video. The text the host speaks is sent to our avatar provider to make the video.
  • Technical data. A random chat session ID, and basic error reports (browser type and a short error message, without your chat text) so we can fix problems.
  • Connection data. Like any website, our server receives your IP address and basic browser and device information when you use the chat. Server logs are kept for 90 days.
  • On your device. The chat uses your browser’s storage to keep a session ID for this tab and, only if you tap Save chats, a saved-chat ID so it can remember you on this browser. It also remembers your caption and text-size settings.

Why we use it

We use it to answer your questions, voice the replies or show the video host, let you pick up a saved chat, keep the chat working and protect it from misuse, and train and improve our AI. Chats are never sold and never used for ads.

How long we keep it

  • Unless you tap Save chats, your chat is removed from the chat window after about 2 hours.
  • Saved chats are kept for up to 30 days.
  • Chat content used to train or improve our AI may be kept longer, for as long as it’s needed for that purpose.

Who helps us run it

  • Intimate Wellness Guru generates the chat replies, using an AI model from a third-party AI provider.
  • Chat content may be used to train and improve our AI.
  • xAI turns replies into the host’s voice (text-to-speech).
  • HeyGen (LiveAvatar) renders the video host. The video is streamed through LiveKit’s network.
  • Our website host runs the chat server at tenderlovincare.co.
  • Google Analytics (through Google Site Kit) runs on our WordPress pages, including the Your Intimate Wellness Guru landing page. It is not loaded inside the chat itself. See Section 7.

These providers act on our behalf, as described in Section 4.

Adults only, and please don’t share identifying details

The chat is for adults 18+ only. Please don’t share details that identify you or others, such as full names, addresses, phone numbers or account numbers, because chats may be used to improve our AI.

How to remove your chat or ask us to delete it

  • In the chat, tap Clear my chat or Delete chats to remove the chat from the chat window right away. Copies held by our service providers, in server logs (kept 90 days), or used to train or improve our AI are kept as described above and under our providers’ own terms.
  • Tap Save chats again to stop saving, which removes the saved copy.
  • Or email info@tenderlovincare.co with “Privacy Request” and the chat reference shown in the chat’s Privacy & details panel to ask us to delete your chat data, including any copy kept to improve our AI.

13. Links to other sites

The Site may link to sites we don’t control (for example, social media pages). Their privacy practices are governed by their own policies.

14. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date and, if the changes are significant, give additional notice as required by law.

15. Contact us

Tenderlovin’ Care Inc. (Tender Lovin’ Care)

3620 Lloyd Drive, Fort Lauderdale, FL 33309, USA

Email: info@tenderlovincare.co

Phone / SMS: 407-270-0784